Other people can present you with conflicts or difficult behaviors that increase your stress level and affect work performance and job satisfaction. Whether it's customers or co-workers, your ability to respond effectively to challenging people and situations greatly impacts your success on the job. This workshop discusses types of difficult behaviors and effective response strategies. Join us to learn the principles of effective assertive communication through small group exercises.
Upcoming Classes: Visit UTLearn
- For more information, download the Dealing with Difficult People Presentation (PDF)