Mental Health Referrals
If you are looking for a referral, the counselors at the Employee Assistance Program are here to help you.
- Call 512-471-3366 or email eap@austin.utexas.edu and describe the specialization or concern you would like to address, the part of town that is most convenient, and any other characteristics that are important to you. The EAP counselor can give you contact information for therapists who are on your insurance plan along with suggestions for getting started in therapy.
- Make an appointment to discuss options for referrals. When you meet with a counselor about referrals you will learn the differences in types of providers, identify questions to ask potential providers and develop realistic expectations for counseling or other supportive services. We will take into consideration specific needs and can recommend a provider on your insurance panel.
- Find a behavioral health provider on your insurance plan. Outpatient mental health counseling with a preferred provider requires a copay of $30 per session. Outpatient counseling with a provider that is not on the panel is covered at 60% of usual and customary charges after a $1800 per person deductible.
- Selecting a therapist that is right for you is important and can be confusing. The Choosing a therapist webpage provides guidance.
If you are interested in virtual online psychiatry or therapy go to MDLive at MDLive.com/bcbstx or 888-680-8646. No copay is required for MDLive visits.
Resources
UT Resources
| Behavioral Concerns Advice Line (BCAL) | |
|---|---|
| Program | Behavioral Concerns Advice Line (BCAL) |
| Description | Contact BCAL is you are worried about a student, staff or faculty and aren't sure what to do. Trained staff members are available 24 hours a day to assist the caller in exploring available options and strategies. Callers can remain anonymous. Confidentiality will be maintained as much as possible, however the university may be required to release some information to appropriate parties. You can call or submit your concerns online. |
| Phone Number | 512-232-5050 |
| Healthpoint Occupational Health (OHP) | |
|---|---|
| Program | HealthPoint Occupational Health (OHP) |
| Description | The OHP provides the following services:
|
| Phone Number | 512-471-4647 |
| Healthpoint Wellness Program | |
|---|---|
| Program | HealthPoint Wellness Program |
| Description | Provides wellness opportunities in the form of fitness classes, wellness challenges, speakers, training opportunities and more. These wellness opportunities are available virtually. |
| Phone Number | 512-232-1422 |
| MDLive | |
|---|---|
| Program | MDLive |
| Description | Virtual visits with doctors anytime, anywhere 24/7 for non-emergency medical and behavioral issues including Primary care, pediatrics, emergency medicine, and family medicine, therapists, psychiatrists, and licensed counselors. Covered by UT Select and Academic Blue, requires no copay. |
| Phone Number | 1-800-400-6354 |
| Care.com | |
|---|---|
| Program | Care.com |
| Description | A work/life benefit, provided by The University of Texas at Austin, available to all benefits eligible employees and their household members. Care.com provides personalized assistance with life's most important issues including childcare and parenting, adult care and aging, and financial and legal concerns. |
| Phone Number | 1-855-268-0969 |
| Staff Emergency Fund | |
|---|---|
| Program | Staff Emergency Fund |
| Description | Provides limited financial assistance when staff are unable to meet immediate, essential expenses because of a temporary hardship related to an emergency. |
| Phone Number | 512-471-3366 |
| Faculty Ombuds | |
|---|---|
| Program | Faculty Ombuds |
| Description | Assists faculty with any work-related difficulty, including interpersonal conflict or misunderstandings, as well as academic or administrative concerns. |
| Phone Number | 512-567-1204 |
| Staff Ombuds | |
|---|---|
| Program | Staff Ombuds |
| Description | Assists staff in navigating interpersonal and group conflicts, communication coaching, and university related concerns. |
| Phone Number | 512-471-3825 |
| Conflict Managment and Dispute Resolution Office | |
|---|---|
| Program | Conflict Managment and Dispute Resolution Office |
| Description | Assists staff with formal and informal mediation, coaching, facilitated discussion or principled negotiation. Guides current staff who want to file a complaint through the University Staff Grievance process. |
| Phone Number | 512-475-7930 |
| Strategic Workforce Solutions | |
|---|---|
| Program | Strategic Workforce Solutions |
| Description | Consults with staff in colleges, schools and administrative units regarding performance management, conflict resolution, flexible workplace and staffing strategies, employee morale and satisfaction and departmental effectiveness. |
| Phone Number | 512-475-7200 |
| Disability Resources | |
|---|---|
| Program | Disability Resources |
| Description | The University of Texas at Austin strives to create a community that fosters an open and supportive learning, teaching, and working environment. This site gathers helpful resources that are housed within Institutional Accessibility and Accommodation and around campus. |
| Phone Number | 512-471-3212 |
| Academic Personnel Services | |
|---|---|
| Program | Academic Personnel Services |
| Description | Provides members of the university community guidance and support on a number of academic staff and faculty-related topics, such as hiring, leave, and promotion and tenure. |
| Phone Number | 512-232-4590 |
| Recreational Sports | |
|---|---|
| Program | Recreational Sports |
| Description | Continues to offer ways for the campus community to stay physically active through a variety of activities, programs and services. Virtual offerings also available (i.e. recorded workout videos, at-home workout plans). |
| Phone Number | 512-471-3116 |
Community Resources
| 2-1-1 Texas | |
|---|---|
| Program | 2-1-1 Texas |
| Description | Provides localized information about resources for paying for paying housing bills, finding food and other essential services. |
| Phone Number | Call 211 |
| Capital Area Counseling | |
|---|---|
| Program | Capital Area Counseling |
| Description | Low cost and sliding scale individual counseling |
| Phone Number | 512-302-1000 |
| National Suicide Prevention Lifeline | |
|---|---|
| Program | National Suicide Prevention Lifeline |
| Description | The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals. |
| Phone Number | 800-273-8255 |
Contact Info
Email: eap@austin.utexas.edu
Phone: 512-471-3366
Hours: Monday-Friday 8 a.m. to 5 p.m. Phone line is not answered during the lunch hour of 12 p.m. to 1 p.m. However, sessions can be scheduled during the lunch hour or until 6:00 p.m. upon request.
Crisis (After-Hours Only): 512-471-3399