Welcome to the Employee Assistance Program (EAP)

Open lilly pad flower in the turtle pond
Employee Assistance Program (EAP)
The EAP strives to embrace diversity and cultivate inclusion in all aspects of its operations to best serve all our clients. If there is anything we can do to better serve your needs, please let us know.


Many in our community continue to struggle with basic needs – power, water, warmth and food, among others.  The stories are heartbreaking and for some relief may not come until after this weekend.  If you or someone you know is looking for immediate help, LifeCare is a service available to UT employees.

Winter Weather Resources: LifeCare Can Help

As you navigate the challenges brought on by this unprecedented severe winter weather, LifeCare can help with the impact by providing resources for your family and home.

How can LifeCare help? They do all this and more:

  • Provide local community resources and assistance and national emergency contacts
  • Connect you to emergency shelters and hospitals
  • Refer you to home services to help with home repairs
  • Help you find temporary housing or child care
  • Find boarding facilities or shelters that accept pets

LifeCare specialists are standing by 24/7 to provide support. Plus, the LifeCare website features guides and articles to help you plan, prepare, and cope with the impacts of severe winter weather. Learn More>>

Call 855-268-0969 or log in at http://member.lifecare.com with registration code: UTAUSTIN. Register today!

EAP would like to acknowledge that we are meeting on the Indigenous lands of Turtle Island, the ancestral name for what now is called North America. Moreover, EAP would like to acknowledge the Alabama-Coushatta, Caddo, Carrizo/Comecrudo, Coahuiltecan, Comanche, Kickapoo, Lipan Apache, Tonkawa and Ysleta Del Sur Pueblo, and all the American Indian and Indigenous Peoples and communities who have been or have become a part of these lands and territories in Texas.

You can read more about the acknowledgement at the following link - https://liberalarts.utexas.edu/nais/land-acknowledgement/index.php

Counseling Services

Learn about our counseling services by visiting the counseling services page. HealthPoint Employee Assistance Program (EAP) is currently open and providing services remotely through video and phone counseling. The services offered and the eligibility requirements are the same as in-person counseling provided by EAP. Video counseling appointments are held via Zoom, Microsoft Teams, or telephone. These are easy to use and a secure system for confidential services. University employees who use Office 365 already have access associated with their work email address. When you make a video counseling appointment, you will receive step-by-step instructions. 

At HealthPoint EAP we strive to transform lives to improve personal and organizational effectiveness for the benefit of the entire UT community. We provide behavioral health expertise, promote wellness, and develop solutions to life's challenges.

We do this by providing brief counseling and consultation services, crisis intervention, assessment and referral, educational and training programs, and supervisory consultation. 

The EAP strives to provide an inclusive, supportive environment for all of our clients. If there is anything specific we can do be inclusive and supportive of you, please let us know.

Hours: Monday-Thursday 8 a.m. to 5:30 p.m.  and Friday 8 a.m. to 5 pm (open over the lunch hour)
Phone: 512-471-3366
E-mail: eap@austin.utexas.edu

Note: Although your contacts will be kept private, please remember that the confidentiality of email contacts cannot be guaranteed due to the nature of electronic media.

If it is after normal business hours and you are in crisis, you can reach the after-hours counseling service at 512-471-3399 to speak to a crisis counselor. During normal business hours please call our main office at 512-471-3366.