The university offers counseling services to help you face challenges and improve your health, well-being, and effectiveness. The services are confidential and free of charge to UT Select insurance benefits-eligible staff, faculty, dependent (age 18 or older), or retiree.
The Employee Assistance Program (EAP) provides short term, confidential counseling with its experienced staff of licensed psychologists and social workers. In these sessions, the counselor assesses needs and makes a plan with the individual for addressing those needs, either at the EAP, through a community provider, or through other UT resources.
ALLY counselors are available. Please let us know if you would like to schedule with one of them.
HealthPoint Employee Assistance Program (EAP) is currently open and providing services remotely through video and phone counseling. The services offered and the eligibility requirements are the same as in-person counseling provided by EAP. Video counseling appointments are held via Zoom, Microsoft Teams, or telephone. These are easy to use and a secure system for confidential services. When you make a video counseling appointment, you will receive step-by-step instructions.
Hours: Monday-Friday 8 a.m. to 5 p.m. Phone line is not answered during the lunch hour of 12 p.m. to 1 p.m. However, sessions can be scheduled during the lunch hour or until 6:00 p.m. upon request.
After Hours: If it is after normal business hours and you are in crisis, you can reach the after-hours counseling service at 512-471-3399 to speak to a crisis counselor. During normal business hours, please call our main office at 512-471-3366.
Note: Although your contacts will be kept private, please remember that the confidentiality of e-mail contacts cannot be guaranteed due to the nature of electronic media.
We can provide language interpreters for counseling sessions through the Stratus Language Interpretation Service.
Because EAP counseling is a short-term service, you may want to explore longer-term counseling solutions. Employees may contact EAP for referrals in the community. To request a referral call 512-471-3366 or email firstname.lastname@example.org, describe the specialization or concern you would like to address, the part of town that is most convenient, and any other characteristics that are important to you. The EAP counselor can give you contact information for therapists who are on your insurance plan along with suggestions for getting started in therapy.
If you are interested in virtual online psychiatry or therapy go to MDLive at MDLive.com/bcbstx or 888-680-8646. No copay is required for MDLive visits. Employees who are not sure if they want a referral are welcome to make an appointment with an EAP counselor to figure out the best option for them. For more information about seeking a therapist, please check out our Choosing a Therapist page for ideas and considerations.
Resources for Individuals Who Live Out of State
The Employee Assistance Program counselors are licensed by the state of Texas in their respective fields in psychology, social work and counseling. This licensure allows them to provide counseling within the state of Texas. For employees, their dependents and retirees on UT Select who live out of state and are seeking counseling, we offer the following resources:
- MDLive provides counseling virtually nationwide at no cost if you or your family are covered by UT Select: https://healthpoint.utexas.edu/living-well.
- LifeCare provides referrals nationwide https://healthpoint.utexas.edu/are-you-signed-lifecare for UT Austin and UT System employees.
- The EAP Crisis Line 512-471-3399 is available 24/7.
- The following search engines can help you identify counselors in other states: https://eap.utexas.edu/counseling/choosing-therapist
The EAP provides management consultations and grief debriefings to all UT employees regardless of location.
Frequently Asked Questions
- Who is eligible to receive counseling through the EAP?
Any UT Select benefits-eligible staff, faculty, dependent (age 18 or older), or retiree may use the EAP’s counseling services. Eligible individuals may also see a counselor jointly with life partners, family members, roommates, friends, or significant others.
The EAP serves individuals associated with the main campus, Pickle Research Campus, Marine Sciences Institute at Port Aransas, McDonald Observatory, other university offices not located on the main Austin campus, and The University of Texas System administrative offices.
- Can I see a counselor during work hours?
Yes, it is university practice that employees are permitted to use paid work time to visit the EAP with permission from their supervisor/manager.
- Will what I talk about affect my job or chances for promotion?
EAP services are confidential. Use of the EAP will not jeopardize your job or chance of promotion. Maintaining your job and your chance for promotion depend only on your performance.
- Myself or someone else is considering suicide. What should I do?
The HealthPoint Employee Assistance Program (EAP) collaborates with the Counseling and Mental Health Center’s “Be That One” suicide prevention program. EAP counselors are available to consult with employees, managers, and workgroups about suicide risk, prevention, intervention, and management. Our goal is to create a workplace that promotes mental health and decreases suicide risk for the UT campus community.
- If you or someone close to you is imminently suicidal, call 911 or go to the nearest emergency room.
- Are you concerned about a faculty/staff member or student?
- Even if you are not fully sure, call the Behavior Concerns Advice Line at 512-232-5050.
- To consult with an EAP counselor, call 512-471-3366.
- To schedule a suicide prevention training for faculty and staff, call the EAP at 512-471-3366.
- More information about UT’s “Be That One” suicide prevention program is located on the Be That One website.
- Can I receive couples/family counseling through the EAP?
Because of the short-term nature of our services, the EAP can consult with and counsel individuals regarding relationships but cannot see couples. However, we are happy to provide referrals to couples counselors in the community.
*Please be advised that while we do try to refer to community resources that are in network, it is up to you to check with Blue Cross Blue Shield for any copays or additional fees.
- Can my underaged dependent see a counselor through the EAP?
We cannot provide counseling to anyone under the age of 18, but we would be happy to provide community referrals to youth counselors in the community.
- I work on a remote campus. What can EAP do for me?
The EAP protects the privacy of your contacts as required by state and federal law, and even your initial call is private. All counseling clients receive a confidentiality notice, and release of information is strictly regulated by state laws. These laws do allow for action to be taken if there is a dangerous situation or if a child, elderly person, or disabled person is being abused or neglected. However, in the vast majority of cases no one can know of your visit to the counseling office unless you tell them or you sign a release form in the EAP office.
Federal (Clery Act, eff. 1990) and State of Texas (Texas Education Code, Chapter 51, eff. 2020) laws require EAP to confidentially report instances of sexual violence, sexual harassment, dating violence, stalking, and Clery-reportable crimes to the University of Texas’ Title IX or Clery offices. We are only required to share that we are aware that an instance has occurred but privacy laws do not permit us to share any other information. Therefore, we will not share your name or any other identifying information about you when reporting.