If you are looking for a referral, the counselors at the Employee Assistance Program are here to help you. You have a few referral options:
- Call 512-471-3366 or email firstname.lastname@example.org and describe the specialization or concern you would like to address, the part of town that is most convenient, and any other characteristics that are important to you. The EAP counselor can give you contact information for therapists who are on your insurance plan along with suggestions for getting started in therapy.
- Make an appointment to discuss options for referrals. When you meet with a counselor about referrals, you will learn the differences in types of providers, identify questions to ask potential providers, and develop realistic expectations for counseling or other supportive services. We will take into consideration specific needs and can recommend a provider on your insurance panel.
- Explore behavioral health providers on your insurance plan on the BCBS site. Outpatient mental health counseling with a preferred provider requires a copay of $30 per session. Outpatient counseling with a provider that is not on the panel is covered at 60% of usual and customary charges after a $750 per person deductible.
Selecting a therapist that is right for you is important and can be confusing. Our Choosing a Therapist page provides guidance.
If you are interested in virtual online psychiatry or therapy go to MDLive at MDLive.com/bcbstx or 888-680-8646. No copay is required for MDLive visits.
Hours: Monday-Friday 8 a.m. to 5 p.m. Phone line is not answered during the lunch hour of 12 p.m. to 1 p.m. However, sessions can be scheduled during the lunch hour or until 6:00 p.m. upon request.
Crisis (After-Hours Only): 512-471-3399